FAQ

1. When and where can I get my RockyCard?
To print a new RockyCard, upload your photo by clicking the "More" tab on the left, click "Upload Your Photo" then follow the instructions. We will send you an email when your RockyCard is ready for you to pick up from the RockyCard Office (located in Governors Hall) during business hours, Monday through Friday, 8 am-5 pm.

2. What do I need to get a RockyCard?

Students:
Valid state-issued identification card*
Banner ID (930 number)

Faculty/Staff:
Valid state-issued identification card*
Banner ID (930 number)

Retirees:
Valid state-issued identification card*
Notification of retiree status
Banner ID (930 number)

OLLI Members:
Valid state-issued identification card*
Verification of paid OLLI Membership (annual)
OLLI ID (111 number)

*Acceptable forms of ID include a valid driver's license, state-issued ID card, military ID, or passport.

3. How much does a RockyCard Cost?
Your first card is free. Replacing a lost card will require a $25 fee.

4. Do I need to get a new RockyCard every school year/semester?
No. If you lose or get rid of your RockyCard, you will be charged the $25 replacement fee.

5. How do I take care of my RockyCard?
Do not punch a hole in your RockyCard. We recommend placing your RockyCard in a protective sleeve to prevent damage to the surface of the magnetic stripe. Never leave your RockyCard or any other personal belongings such as wallets and backpacks unattended.

6. Can I have my RockyCard reprinted to reflect my Preferred First Name?
Yes. First, you must change your Preferred First Name through OnePort. Once you've submitted your Preferred First Name Change, please wait up to 24 hours before coming to the office to receive your updated card. You will need to turn in your current RockyCard at the time of reprinting your Preferred First name. There will not be a charge for this replacement card if you are able to turn in your old RockyCard.

7. Where do I deposit General Funds to my RockyCard?
You can add General funds to your Rocky Card to pay for things in the Bookstore or for printing. These are not Bulldog Bucks related to your meal plan with dining services. You may deposit funds in person to the Cashier's Office located in Ramsey Library 003. No minimum deposit is required. Please note, general fund deposits can only be cash or check. We are unable to accept credit/debit cards for general fund deposits. There will be a $30 returned check fee.

Checks can also be mailed to the Cashier's Office. Make checks out to "UNC Asheville" and mail to:

UNC Asheville Cashier's Office
1 University Heights, CPO #1260
Asheville, NC 28804-8501

8. How can I add more Bulldog Bucks to my meal plan?
You can add additional Bulldog Bucks to your RockyCard at any time to be used at our on-campus dining locations. Click "Add Bulldog Bucks Via Credit Card" on the lefthand menu from the RockyCard Portal homepage.

9. How do I check my account balances?
You are able to view your printing funds and meal plan balances through the RockyCard Portal. From the RockyCard homepage, Click "Your Account" in the menu on the left, then select "Balances and Transactions".

10. I'm a parent and would like to check my child's account or account balance. How do I do that?
In order to check your child's account balance, your child will need to authorize your guest access. In order to do that, your child will click on "Your Account" from the menu on the left of the RockyCard homepage. They will then click "Grant Guest Access" and list your email address.

Once you are granted access, use your email address to log in to the "Parent and Guest Login" page linked in the menu on the left of the RockyCard homepage. The first time you log in you will need your child's ID Number (Starting with 930XXXXX). An initial password will be emailed to you. Once you successfully login to the system using that initial password, you can change it to whatever you would like by choosing "Change your password" under the "Personalize" heading.

The RockyCard Office will not disclose information to third parties, including parents or supporters without the student's permission initiated through the "Grant Guest Access" process outlined above.

11. What's the difference between General Funds and Bulldog Bucks?
All Residential students (except those living in The Woods) will automatically be enrolled in the Unlimited Meal Plan with $50 Bulldog Bucks option. All residential students are required to be enrolled in a meal plan that includes a set amount of Bulldog Bucks, formerly known as "declining balance". Your Bulldog Bucks amount depends on the meal plan you selected, if you chose to change from the Unlimited/$50 Bulldog Bucks option.

See more info about meal plan options for 2023-2024 on the Dining Services website. You can add more Bulldogs Bucks anytime through the RockyCard portal by clicking "Add Bulldog Bucks via Credit Card" on the lefthand menu.

General Funds deposited in the Cashier's Office can be used like debit card funds to purchase food at all dining locations and to pay for printing on campus. Balances left over on this fund may be returned after you leave the University.

12. I have a question and/or would like to report a problem with my meal plan and/or Bulldog Bucks.
For all questions related to the RockyCard and Meal Plan, please contact the RockyCard office at rockycard@unca.eduor 828-251-6767.

13. What happens to the General Funds or Bulldog Bucks remaining in my RockyCard Account?
Any remaining General Funds in the RockyCard account at the end of the semester will be carried over to the next semester. Any General Funds over $10 left in your RockyCard account after graduation will be refunded by mail. If you leave UNC Asheville before graduating, you must contact Student Accounts (studentaccounts@unca.edu or 828.251.6664) to request your refund. If you have any unpaid balance on your student account, these general funds will be applied to that balance. The refund takes approximately 6 weeks. No refunds will be issued for account balances less than $10. It is recommended that you spend the remaining $10 before leaving the campus.

Bulldog Bucks purchased as part of a meal plan are not refundable and do not roll over between semesters. If you purchase Bulldog Bucks separately from a meal plan, those funds do roll over from the Fall to Spring semester and can be used during the current academic year. No Bulldog Bucks roll over to the next academic year.

14. How does the RockyCard work for UNC Asheville faculty and staff?
The RockyCard gives faculty and staff the same method of payment for dining, printing and access to services campus-wide as it does for students.

15. When do faculty and staff get their photos taken for their RockyCard?
New faculty and staff will receive a form from Human Resources to get their first RockyCard after they have completed onboard training.

16. Who should I contact about adding building access to my RockyCard?
All residential students can contact Housing and Residence Life for access to their residential buildings at 828-251-6700 or reslife@unca.edu. Access to Academic or Administrative buildings cannot be granted or updated by RockyCard office staff. Please contact Campus Operations at 828.251.6564 stating your name, what buildings/doors you need access to.