Policies and Procedures

The UNC Asheville RockyCard is the official ID and on-campus debit card for The University of North Carolina at Asheville. The UNC Asheville RockyCard is property of the University and should be carried with the cardholder at all times. It is not transferable. Altering or lending this card will subject the cardholder to disciplinary action. Only the person pictured on the ID card will be allowed to use the card.

The UNC Asheville RockyCard is a multipurpose card, serving as the official ID card and as an on-campus debit card. All UNC Asheville students, faculty, adjunct, staff and extended temporary employees are required to have the RockyCard with them while they are on campus. If the card will be used for identification only, there is no requirement to deposit funds in the RockyCard account.

These terms and conditions are subject to change without notice.

Managing Your RockyCard Account

Obtaining a RockyCard

Students must be registered for classes at UNC Asheville and bring a driver's license or other form of valid photo ID in order to obtain a UNC Asheville RockyCard. The UNC Asheville RockyCard account is a general-purpose, prepaid, declining balance purchase plan. The RockyCard office administers all RockyCard account financial activities. Upon the initial deposit, the RockyCard will establish an electronic balance in the cardholder's name. All sale transactions are debited from the RockyCard account electronically. The cardholder shall be responsible for observing the debit transaction at the time of the sale and for monitoring the current account balance. Each individual is responsible for managing his/her account. A RockyCard account is like cash, it must be protected.

There are no transaction charges. No interest is earned. This card is not a credit card. Purchase returns will be credited to RockyCard accounts. Cash refunds and withdrawals will not be permitted. Purchases will not be permitted with a malfunctioning card. There are no limitations on the number of times the RockyCard may be used or the dollar amount of any transaction, so long as the purchase amount does not exceed the balance of the RockyCard account.

Lost, Stolen, or Misplaced Cards

The cardholder is responsible for immediately reporting a lost, stolen, or misplaced card to the RockyCard office. Please report all misplaced cards through the RockyCard Portal by clicking "Your Account" in the lefthand menu, then click "Lost/Stolen Card". Call the RockyCard office at 828-251-6767 and leave a message, or email us at rockycard@unca.edu.

The cardholder is responsible for all financial activity including accrued charges generated by the use of his or her card, and agrees to pay for that activity. If the UNC Asheville RockyCard is lost or stolen:

- The cardholder may be responsible for up to $50 of unauthorized purchases if they report the loss to the UNC Asheville RockyCard office within two (2) business days.

-The cardholder may be responsible for up to $500 if they report the loss to the UNC Asheville RockyCard office within sixty (60) days,

-The cardholder may have unlimited responsibility for unauthorized purchases if they do not report the loss to the UNC Asheville RockyCard office within sixty (60) business days.

Each campus department will be responsible for guarding against fraudulent usage of any card. The department may be held liable for amounts charged against stolen or loaned cards. Any card being used by an unauthorized user, anyone other than the person depicted on the card, shall be confiscated and turned in to the RockyCard office.

Disclosure of Account Information to Third Parties

The RockyCard Office will not disclose information to third parties, including parents or supporters without the student's permission initiated through the "Grant Guest Access" process outlined below.

In order to check your child's account balance, your child will need to authorize your guest access. In order to do that, your child will click on "Your Account" from the menu on the left of the RockyCard homepage. They will then click "Grant Guest Access"and list your email address.

Once you are granted access, use your email address to log in to the "Parent and Guest Login" page linked in the menu on the left to the RockyCard homepage. The first time you log in you will need your child's ID Number (Starting with 930XXXXX). An initial password will be emailed to you. Once you successfully login to the system using that initial password, you can change it to whatever you would like by choosing "Change your password" under the "Personalize" heading.

Deposits & Refunds

General Fund Deposits

General Fund deposits can be made in the Cashier's Office located in the bottom floor of Ramsey Library RAM 003. No minimum deposit is required. Deposited General Funds are available within 1 business day. A fee of $30 is charged for all returned checks. The account will be deactivated if there is a returned check and no funds are in the account to cover that returned check. After all university fees have been paid in full, students may go to the Cashier's Office to get a check for the remaining balance left on their financial aid, scholarship or loan. After depositing this into their checking account, they may go back to the Cashier's Office to make a deposit.

Refunds

General Fund account balances will carry over to subsequent semesters. A student cardholder may apply, in person or in writing, for a refund at the end of the semester in which the student graduates, or at any other time during the semester if the student officially withdraws from enrollment at UNC Asheville. If a student is making a request at any time other than the end of an academic year, he or she may be required to produce documentation of his or her graduation or official withdrawal. This request for a refund can be made to the Student Accounts office during its regular business hours (excluding University Holidays) at studentaccounts@unca.eduor 828.251.6664. No refunds will be issued for account balances less than $10. It is recommended the cardholder spends that $10 before leaving the campus. Refunds will be paid by check and processed within approximately six weeks of notification.

Employee RockyCards

Faculty, Adjunct and Staff

The RockyCard gives faculty, adjunct and staff a method of payment for services campus-wide, as it does for students. It serves as a campus debit card. Deposits may be made in the Cashier's office RAM003. Faculty, adjunct and staff are not required to place funds on their RockyCard. All replacement cards cost $25. Upon termination of employment at UNC Asheville, faculty, adjunct and staff are required to return their RockyCard IDs to the RockyCard Office.

Extended Temporary Employees

All UNC Asheville extended temporary employees must obtain a RockyCard for ID purposes. Extended temporary employees are those employees who work 20 to 40 hours a week for at least 6 weeks. The supervisors of these temporary employees must file a new temporary wage authorization form and have it on file in Human Resources. In order to obtain IDs, extended temporary employees must bring a Request for ID form from HR in PH228.

Upon termination of employment, extended temporary employees are required to return their RockyCard IDs to the RockyCard Office. If employment is resumed within six months and the card is on file, the card will be reactivated at no cost. If a card is not on file, a cost of $25 is charged for reactivation.

Short-term and Intermittent Temporary Employees

RockyCards are not issued to temporary employees who work less than six weeks or who work intermittently at UNC Asheville unless approved by Human Resources.